Shipping policy

Last Updated: June 2026

Made Just for You

At CustomizedGiftShop, every gift is made especially for you after your order is placed. This allows us to create meaningful, high-quality personalized gifts rather than shipping mass-produced inventory. 

Because each piece is made-to-order and many products are personalized, production begins immediately and orders cannot be canceled or modified once production has started.


Order Processing

Once your order is placed, our team begins preparing it for production.

Typical processing times are:

Product

Production Time

Jewelry with Message Card

2–3 Business Days

Personalized Acrylic Plaques

3–5 Business Days

Personalized Name Jewelry

3–5 Business Days

Wrapped Canvas

Approximately 5 Business Days

Framed Canvas

Approximately 5 Business Days

 

Production begins after your payment has been successfully processed.

During holidays or promotional events, production may require a few additional business days.


Shipping Times

Delivery estimates begin after production has been completed.

United States

Estimated delivery: 3–7 Business Days

Free Shipping: Available on qualifying U.S. orders over $99.95.

Canada

Estimated delivery: 4–8 Business Days

International

Estimated delivery: 7–10 Business Days

International delivery times may vary depending on customs clearance and local postal services.


Total Estimated Delivery Time

Your total delivery time is:

Production Time + Shipping Time

For example:

A jewelry order typically arrives within approximately:

  • Production: 2–3 Business Days
  • Shipping: 3–7 Business Days

Estimated Total: 5–10 Business Days

A wrapped canvas generally arrives within:

  • Production: about 5 Business Days
  • Shipping: 3–7 Business Days

Estimated Total: 8–12 Business Days

Please note these are estimated delivery windows and are not guaranteed delivery dates.


Order Tracking

As soon as your order ships, you'll receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.


Shipping Address Changes

Please verify your shipping address carefully before completing checkout.

If you notice an error, contact us within 12 hours of placing your order.

Once production has started, we may be unable to modify the shipping address.


Delayed Deliveries

While most orders arrive within the estimated timeframe, delays can occasionally occur due to:

  • Weather conditions
  • Carrier delays
  • High holiday demand
  • Customs inspections
  • Other events beyond our control

We appreciate your patience and will gladly assist with tracking your package.


Lost Packages

If your tracking shows "Delivered" but you cannot locate your package:

  • Check around your delivery location.
  • Ask household members or neighbors.
  • Contact your local carrier.

If you still cannot locate your order, please contact us within 7 days of the delivery notification, and we'll help investigate the shipment.


Customs & Import Duties

International customers may be responsible for customs duties, VAT, or import taxes required by their country.

These fees are not included in our product prices or shipping charges.


Multiple Shipments

If your order includes multiple products, they may arrive in separate packages.

This allows us to ship each item from the production facility best equipped to create it, helping ensure the highest quality and the fastest possible delivery.

If you receive one package first, don't worry—additional shipments are still on their way. And you will receive tracking information for each shipment.


Need Help?

We're always happy to help.

Email: support@customizedgiftshop.com

Our customer support team typically responds within 1 business day.