Refund, Return & Cancellation Policy

Thank you for shopping with CustomizedGiftShop. Most of our products are made to order and personalized with care. Please review our policy below before placing your order.

 

Order Cancellations

We begin processing orders quickly. If you need to cancel or change your order, please contact us at support@customizedgiftshop.com within 6 hours of placing it.

Once production has started, we may not be able to cancel or modify your order.

 

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at support@customizedgiftshop.com within 3 days of delivery.

Please include:

  • your order number
  • a brief description of the issue
  • clear photos of the item and packaging

Once reviewed, we may offer a replacement or refund, depending on the situation.

Please do not return any item without prior authorization from our support team.

 

Returns & Refunds

Because most of our items are personalized and made to order, personalized items are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.

For eligible non-personalized items, return requests must be submitted within 15 days of delivery. Items must be unused, in original condition, and approved by our support team before being returned.

 

Non-Refundable Situations

We do not offer refunds or replacements for issues caused by:

  • incorrect or incomplete shipping information entered at checkout
  • requests made after production has begun
  • normal delivery delays caused by carriers
  • packages marked as delivered by the carrier
  • customs delays, duties, or import-related issues
  • refusal to accept delivery

If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, or your local carrier. If you still need help, contact us and we will do our best to assist.

 

Product Appearance

We make every effort to display our products and designs as accurately as possible. Slight differences in color, size, or appearance may occur due to screen settings, materials, or the handmade/made-to-order nature of certain products.

If you believe your item has a production defect or is materially different from what you ordered, please contact us with photos for review.

 

Contact Us

If you have any questions about your order, please contact us at:

support@customizedgiftshop.com

Please include your order number for faster assistance.